Guest Messaging Creates Engagement and Personalization with Guestext.
With travelers preferring to communicate by text, the disruption has begun and Guestext’s innovative technology has proven to build engagement and loyalty, provide merchandising options and personalization and drive increased revenues, while satisfying guests’ needs to communicate through mobile devices.
As a marketing tool, Guestext allows hotels to message guests before, during and after their stays with scheduled and custom messages including helpful hints, pre-selling upgrades and amenities, special events, post-stay surveys and bounce-back offers. Meeting and event planners can be given access to their participants, whether staying at the host hotel or not, for session management, agenda updates, surveys and other two-way communications.
Using the geo-marketing module hotel concierges and guest service representatives can identify guests by name without first asking (patent pending). The loyalty and personalization platform can reward guests for stays with relevant benefits as well as provide customized messaging based on profiles.
“Guestext features are easy to use by hotel staff while creating the engagement today’s travelers want and expect,” says Tom Griffin, President of iVeew and Guestext. “We have embraced text messaging as the key to inexpensively grow guest satisfaction and provide a platform to drive additional revenues.”
Guestext is not an app but its technology allows for easy access, a dynamic dashboard to ensure quick responses and tracking. The merchandising module engages in-house amenities and partnerships with neighboring businesses to encourage more guest participation.
About iVEEW: guestext (guestext.com) is a wholly owned enterprise of iVeew (iveew.co). Located in Avon, Colorado the company continues to deliver new and innovative messaging tools that improve communications across all business sectors
Contact: Francis W. Purvey, 954-778-3228, firstname.lastname@example.org, guestext.com