The statistics are staggering and very real. One in six children in the United States live in a food insecure household meaning that they don’t know where their next meal will come from. And this is no fault of theirs – and maybe not even of their parents. Bad things can happen to anyone; people…

I don’t get why people accept hotel Resort Fees as reasonable or inevitable. They are nothing more than incremental revenue for a hotel on services that they should be providing for free anyway. GMs and Controllers love them as they typically show up as “Other Revenue”, are taxable at lower rates and in most cases…

Are hotel managers really open to disruptive innovation? In my recent experience I am not convinced that operations teams welcome technology advances, even as consumers are expecting them. As an example, guests say they want to communicate by text with hotel. They don’t want automated answers either, just as we don’t want telephone prompts to…