As seen on SilverforceHospitality, the author is a Managing Partner – Greg Meadows, whose impressive bio began at The Savoy in London. We all talked about it at our monthly dinners. We used to take turns hosting them, ten of us. An opportunity to gossip, share experiences, talk seriously, talk nonsense, let off steam amongst …

Read moreFrom Trust to Controls – The Diminishing Authority of the Modern Hotel General Manager

  Two of the top Internet searches for destinations according to Google are “things to do” and “festivals.” To the delight of event organizers everywhere, visitors help drive ticket sales. Convention and visitors bureaus and chambers of commerce know calendar of events chock full of activities increase demand for overnight accommodations. According to author and event …

Read more Author and Destination Marketing Expert Reveals Special Events Are Key to Driving Room Nights

St Maarten/St Martin, St Barths, Anguilla September 28, 2017 Post-Hurricanes Irma and Maria  ISLANDS OVERVIEW : The cleanup continues on all islands with the assistance of both French and Dutch armies in St Maarten/St Martin and British on Anguilla. Hundreds of tons of building material arrived yesterday on board of military ships. Power and water supplies …

Read moreSt Maarten/St Martin, Anguilla and St Barths have slow recovery after Irma

Guest Messaging Creates Engagement and Personalization with Guestext. With travelers preferring to communicate by text, the disruption has begun and Guestext’s innovative technology has proven to build engagement and loyalty, provide merchandising options and personalization and drive increased revenues, while satisfying guests’ needs to communicate through mobile devices. As a marketing tool, Guestext allows hotels …

Read moreIntroducing Guestext as a customer messaging platform

The statistics are staggering and very real. One in six children in the United States live in a food insecure household meaning that they don’t know where their next meal will come from. And this is no fault of theirs – and maybe not even of their parents. Bad things can happen to anyone; people …

Read moreBanquet and Event Food Rescue saves lives

I don’t get why people accept hotel Resort Fees as reasonable or inevitable. They are nothing more than incremental revenue for a hotel on services that they should be providing for free anyway. GMs and Controllers love them as they typically show up as “Other Revenue”, are taxable at lower rates and in most cases …

Read moreResort Fees are a hoax

Are hotel managers really open to disruptive innovation? In my recent experience I am not convinced that operations teams welcome technology advances, even as consumers are expecting them. As an example, guests say they want to communicate by text with hotel. They don’t want automated answers either, just as we don’t want telephone prompts to …

Read moreDisruptive Innovation in Messaging