An Australian viewpoint – by Sunlark Associate, Shannon Knapp, I’m not typically interested in Nine Network sensationalist reporting style, but tonight the Australian edition of 60 Minutes had a story on casino hotel operators, focusing specifically on Crown staff that piqued my interest. Perhaps not “must see tv”, but I watched it with interest nonetheless. The story included former Crown …
As seen on SilverforceHospitality, the author is a Managing Partner – Greg Meadows, whose impressive bio began at The Savoy in London. We all talked about it at our monthly dinners. We used to take turns hosting them, ten of us. An opportunity to gossip, share experiences, talk seriously, talk nonsense, let off steam amongst …
Read moreFrom Trust to Controls – The Diminishing Authority of the Modern Hotel General Manager
As I stand at Sexton Plaza and look out over the placid Atlantic Ocean, and always appreciative and respectful of nature, I have a feeling of serenity today. Under a brilliant blue sky and right in front of me is an American flag flying on a pole rising from the ocean on the site of …
Two of the top Internet searches for destinations according to Google are “things to do” and “festivals.” To the delight of event organizers everywhere, visitors help drive ticket sales. Convention and visitors bureaus and chambers of commerce know calendar of events chock full of activities increase demand for overnight accommodations. According to author and event …
St Maarten/St Martin, St Barths, Anguilla September 28, 2017 Post-Hurricanes Irma and Maria ISLANDS OVERVIEW : The cleanup continues on all islands with the assistance of both French and Dutch armies in St Maarten/St Martin and British on Anguilla. Hundreds of tons of building material arrived yesterday on board of military ships. Power and water supplies …
Read moreSt Maarten/St Martin, Anguilla and St Barths have slow recovery after Irma
Guest Messaging Creates Engagement and Personalization with Guestext. With travelers preferring to communicate by text, the disruption has begun and Guestext’s innovative technology has proven to build engagement and loyalty, provide merchandising options and personalization and drive increased revenues, while satisfying guests’ needs to communicate through mobile devices. As a marketing tool, Guestext allows hotels …
Read moreIntroducing Guestext as a customer messaging platform
The statistics are staggering and very real. One in six children in the United States live in a food insecure household meaning that they don’t know where their next meal will come from. And this is no fault of theirs – and maybe not even of their parents. Bad things can happen to anyone; people …
I don’t get why people accept hotel Resort Fees as reasonable or inevitable. They are nothing more than incremental revenue for a hotel on services that they should be providing for free anyway. GMs and Controllers love them as they typically show up as “Other Revenue”, are taxable at lower rates and in most cases …
Are hotel managers really open to disruptive innovation? In my recent experience I am not convinced that operations teams welcome technology advances, even as consumers are expecting them. As an example, guests say they want to communicate by text with hotel. They don’t want automated answers either, just as we don’t want telephone prompts to …